At OurHomeXBodi, we are committed to providing a warm, reliable, and enjoyable shopping experience. Our goal is to ensure that every customer receives high-quality products and thoughtful support throughout their journey with us.

Customer Support

Our customer service team is always here to assist you with any questions, concerns, or product inquiries.

If you need help with:

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  Order information
  
• 
  Product details
  
• 
  Shipping updates
  
• 
  Returns and refunds
  
• 
  Wholesale or partnership inquiries
  

Please feel free to contact us.

Email: support@ourhomexbodi.com

We will respond to your message within 24–48 business hours.

Order Assistance

Once your order has been placed, we will carefully process and prepare your items for shipment.

If you need to update your order information, please contact us as soon as possible. We will do our best to assist you before your order enters the shipping process.

Please note that once an order has been shipped, changes or cancellations may not be possible.

Product Quality Support

Each candle is carefully crafted and inspected to ensure quality, safety, and a beautiful experience.

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery and provide:

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  Your order number
  
• 
  Photos of the item
  
• 
  A brief description of the issue
  

Our team will review your request and provide a suitable solution.

Returns & Refund Assistance

We want you to love your purchase. If you have any concerns about your order, please contact our customer service team before returning any items.

For detailed information about returns and refunds, please refer to our Return Policy.

Wholesale & Partnership Support

We welcome opportunities to work with retailers, boutiques, gift shops, and lifestyle brands.

For wholesale inquiries or collaboration opportunities, please contact our team:

Email: support@ourhomexbodi.com

We look forward to building meaningful partnerships.

Our Commitment

At OurHomeXBodi, we believe every candle should bring comfort, warmth, and a special atmosphere into your home. We are dedicated to providing thoughtful products and friendly service for every customer.

Thank you for choosing us and allowing us to be part of your home moments.